WELCOME TO HELPCENTER
You need help and can't find a solution to your problem ?
The Helpcenter team is there to answer you !
From the platform Helpcenter, we invite you to open a ticket by mentioning the following elements :
- A precise description of the problem encountered
- Any screenshot of the problem encountered
- A list of GTIN (if your problem concerns A3 Pim Industry) or the references of an order / shipping notice / invoice (if your problem concerns A3 EDI)
Helpcenter hours of operation
Monday to Thursday | 9 a.m - 12:30 a.m | 2 p.m - 5:30 p.m |
Friday | 9 a.m - 12:30 a.m | 2 p.m - 5 p.m |
If you have submitted a ticket
Would you like more information? You can contact us by phone at 02 41 46 33 00 (choice 3: support Helpcenter) by indicating the number of your ticket.